We carry out customer satisfaction research in a reliable and comprehensive manner, based on the knowledge and experience of our experts and proven research methodology. One of the foundations of customer loyalty research is NPS research.
Using the NPS indicator to learn about customers' opinions allows for quick and cost-effective verification of the level of service provided or the discovery of elements that are important to customers. The advantages of Net Promoter Score research include:
NPS research is extremely effective and optimal in measuring customer satisfaction and loyalty. Therefore, it strongly correlates with business development, as it allows us to determine what actions are needed to improve sales results.
Net Promoter Score survey will allow you to discover which customers are critics or promoters of your brand, thus checking the loyalty of your customers. The result of the NPS score is presented as a number in the range of -100 to 100, without taking into account neutral values. You can determine the level of customer loyalty using a simple formula:
NPS SCORE = % promoters - % CRITICS
They are likely to leave quickly and never come back, while also spreading negative word-of-mouth about your brand. An unhappy customer typically shares their opinion with 9 other people, and the cost of retaining them is the highest.
Customers are not likely to actively recommend your services, but they are also unlikely to harm them. They are sensitive to price, so you need to keep an eye on your competition. Listen to their needs to keep them with you.
They are ambassadors of your brand. Fight for them, because each of them will recommend you to 3 people. Show them that you appreciate their loyalty and gain a customer for years!
Check customer satisfaction right after using your service. Using survey tabkiosks, you can obtain feedback from a large number of respondents at relatively low costs and with a quick turnaround time. Whether you run a shop, service point, or shopping mall, our solution will work in any business thanks to the compact size of the device. We provide training on equipment operation and full technical support. Our tabkiosks have LED lighting that sets them apart and provides an attractive appearance. Professional 10-inch tablets in the device allow for good visibility even in bright sunlight.
Our solution is fully automated, allowing you to manage the system, automatically analyze results, and securely store data on your own.
We invite you to cooperate with us. Measuring consumer satisfaction is key to evaluating and improving your product and service offerings. Opinions on the purchasing process, in turn, provide a convenient way to learn about consumer feelings, needs, expectations, and preferences, while declared loyalty to a product or brand is an important indicator from the perspective of building lasting market advantages and planning marketing activities.
Based on our experience, proven methodological and IT support, and years of market observations, we offer you a comprehensive customer satisfaction research offer, including measuring both their level of satisfaction with the purchase, opinions, and loyalty to the brand.
We invite you to take advantage of our services, and if you have any questions - we are here to help!
Frequently asked questions.
You should listen to their suggestions and feedback and implement them gradually. It is important to focus on good communication and contact with your customers. Conduct customer satisfaction surveys on an ongoing basis and update your target audience to better direct your content to them.
